Frequently Asked Questions
Will DECK Monitoring work for our solar installation?
Our software and hardware is designed to work with all types of standard PV equipment and can accommodate the needs of almost any size solar installation (including string monitoring). Our solution is easy to install, although it will require a licensed electrician to connect the electrical meters.
Can I get a demonstration of the administration features?
Your solar monitoring solution shouldn't only provide value to the public and end user, it should provide value to the contractor or integrator as well. Feel free to take a look at an online demo of the public dashboard, then call our sales team at (503) 224-5546 and we will walk you through a personal demonstration of the contractor and administration features we provide.
What is your lead time?
DECK works hard to configure all of your hardware making the installation process a breeze. This process along with everything else gives us a standard lead time of 4 weeks.
Are you compatible with xxxxxxx inverters?
DECK is compatible with all modbus devices as well as analog and pulse equipment. Although we boast a high compatibility, call one of our reps to be sure that your equipment is compatible.
What separates you from the competition?
DECK has many differentiators from features to hardware compatibility but most importantly is our pride in offering the best customer service in the industry. You can count on DECK to work with you on your energy monitoring needs and help you all along the way until the project is finished. Simply said, we won't leave you hanging.
How do I get a quote?
Contact our Sales and Support staff at (503) 224-5546 and we will provide you with our simple price sheet, information regarding our system, and any assistance you may need. We believe you will find the combination of our pricing and value to be compelling.
What are the costs of monitoring a system?
Costs vary depending on the details of a project, how many points are being monitored and what hardware is needed. DECK never charges based on size of the system. Call us to speak with one of our trained sales reps who can build you a quote right away!
How quick is your turnaround?
Your order will ship within 4-6 weeks from the submittal of site survey or upfront payment, whichever is later. If the project is deemed complex or custom it will be from the time of approval of diagrams by both parties. As soon as we receive your purchase order and/or payment we will begin configuring your system. Your hardware components will be drop shipped from the manufacturing plant within 4-6 weeks. When the meters and gateway are installed, your system will start working automatically.
Where is my order?
DECK Monitoring understands that tracking your order and equipment is a top priority. DECK offers free project management and tracking within the customer admin panel allowing you to know exactly what the status of your project is as well as when and where it will arrive.